Refund Policy

1. Digital Service; Immediate Delivery

PartnerFinder provides digital content/services delivered immediately upon successful payment. By paying, you request and consent to immediate performance.

2. Cooling-Off

To the extent permitted by ECTA and CPA, once delivery begins, any statutory cooling-off right does not apply to the completed transaction.

3. Refunds

3.1. All sales are final once the premium features are delivered.

3.2. Notwithstanding 3.1, we will consider a refund where:

• (a) you were charged but premium content was not delivered due to a verified technical failure;
• (b) duplicate/accidental multiple charges occurred;
• (c) fraudulent/unauthorised payment is confirmed by the payment provider.

3.3. To request a refund, contact support@partnerfinder.co.za within 7 days of the transaction with your payment reference and evidence.

3.4. Approved refunds are processed to the original payment method; timelines depend on your bank/payment provider.

4. Technical Issues

If generation fails (e.g., AI image or PDF), we will make reasonable efforts to re-deliver. If re-delivery is not possible within a reasonable time, a refund may be offered at our discretion.

5. Contact

Refund queries: support@partnerfinder.co.za. If unresolved, escalate to disputes@partnerfinder.co.za.

Need help? Contact us at support@partnerfinder.co.za