Terms of Use

1. Agreement and Acceptance

1.1. These Terms of Use ("Terms") govern access to and use of the PartnerFinder website and services (collectively, the "Services").

1.2. By accessing or using the Services, including by initiating the questionnaire, purchasing the premium features, or downloading the generated report, you agree to be bound by these Terms and our Privacy Policy.

1.3. You must be 18 years or older and have legal capacity to contract. You may not use the Services if you do not accept these Terms.

2. Description of the Services

2.1. PartnerFinder is an AI-powered relationship compatibility assessment tool. Users complete a questionnaire and receive an AI-generated partner profile (traits, narrative, cautions).

2.2. A one-time premium payment unlocks additional outputs: (i) AI-generated illustrative partner visualisation; (ii) local South African meeting-place suggestions; (iii) timing advice; (iv) conversation starters; and (v) downloadable PDF.

2.3. The Services are informational and entertainment-oriented, are not counselling, psychological, medical, legal, or professional advice, and must not be relied upon as such.

3. No Accounts; Session-Based Use

3.1. We do not operate user accounts. Use is anonymous and session-based.

3.2. You are responsible for saving or downloading your results. We do not permanently store questionnaire responses or generated profiles.

4. Fees, Pricing, and Payment

4.1. The premium package is a once-off fee of ZAR 49.99 (the "Fee"), payable via our payment processor, Paystack.

4.2. Prices are displayed in South African Rand and, if applicable, inclusive of VAT unless otherwise stated.

4.3. Payments are processed securely by Paystack. We do not collect or store card details. By paying, you also agree to Paystack's applicable terms and privacy notices.

4.4. Delivery is electronic and immediate upon successful payment authorisation.

5. Cooling-Off and Refunds (ECTA/CPA)

5.1. You request and consent to immediate performance of digital content/services. To the extent permitted by the Electronic Communications and Transactions Act, 2002 ("ECTA") and the Consumer Protection Act, 2008 ("CPA"), you acknowledge that any statutory cooling-off right does not apply once delivery has begun.

5.2. Our standalone Refund & Cancellation Policy forms part of these Terms.

6. Acceptable Use

6.1. You may not use the Services to: (a) infringe rights; (b) reverse engineer or interfere with the platform; (c) submit unlawful, discriminatory, or harmful inputs; (d) exploit or republish outputs commercially; or (e) violate applicable law.

6.2. The Services do not include forums, public profiles, reviews, or third-party listings.

7. AI-Generated Content; Important Disclaimers

7.1. Outputs are generated by machine-learning systems and may be inaccurate, incomplete, or inappropriate for your circumstances.

7.2. Outputs are illustrative and fictional (including any image) and do not depict real persons.

7.3. We do not warrant outcomes (including compatibility success) and are not responsible for decisions or actions you take based on outputs.

8. Intellectual Property and Licence

8.1. We (or our licensors, including AI providers) own all intellectual property in the Services.

8.2. Subject to payment (where applicable) and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable licence to download and use your generated report for personal, non-commercial purposes.

8.3. You may not copy, distribute, adapt, or exploit the Services or outputs beyond this licence.

9. Third-Party Services

9.1. We use third-party processors, including: Paystack (payments), OpenAI (text/image generation), and Vercel (hosting).

9.2. Use of such services is subject to their terms. We are not responsible for their acts or omissions.

10. Privacy and POPIA

10.1. We process personal information in accordance with South Africa's POPIA and our Privacy Policy.

10.2. You provide explicit consent to our processing of your questionnaire inputs (which may include special personal information, such as race and gender preferences) solely to generate outputs and deliver the Services, on a no-retention basis.

11. Availability and Changes

11.1. The Services are provided "as is" and "as available". We may modify or discontinue features at any time with or without notice.

11.2. We will update these Terms when required; continued use constitutes acceptance of the updated Terms.

12. Warranties and Liability

12.1. To the fullest extent permitted by law, we disclaim all warranties (express or implied), including fitness for a particular purpose and non-infringement.

12.2. To the extent permitted by the CPA, we are not liable for indirect, consequential, special, or punitive damages. Our aggregate liability for any claim is limited to the amount actually paid by you for the premium package (ZAR 49.99).

12.3. Nothing in these Terms purports to limit consumer rights that cannot lawfully be limited under the CPA.

13. Indemnity

13.1. You indemnify and hold us harmless against claims arising from your breach of these Terms or misuse of the Services.

14. Termination

14.1. We may suspend or terminate access where reasonably necessary to protect the Services or comply with law.

15. Governing Law; Disputes; Electronic Communications

15.1. These Terms are governed by the laws of the Republic of South Africa.

15.2. You consent to the non-exclusive jurisdiction of the South African courts.

15.3. You agree to receive records and notices electronically and that electronic acceptance forms a valid agreement (ECTA).

15.4. Disputes: Please contact disputes@partnerfinder.co.za first to attempt informal resolution.

16. Contact

Questions about these Terms: support@partnerfinder.co.za

Need help? Contact us at support@partnerfinder.co.za